AP Dental Team operates three modern dental practices in Frankfurt am Main — at the airport, in Kaiserstraße and in Niederrad. In an interview, we asked practice owner Alfonso Padilla how he digitized his practices with Nelly and what has changed for his team as a result.
1. About practice
Alfonso Padilla, what was your vision when you founded the AP Dental team?
Our vision of was from AP Dental Teams From the outset, it was to combine modern dentistry at the highest professional level with genuine humanity. We wanted to create a practice in which patients not only receive excellent medical care, but also felt understood and in good hands. At the same time, it was important to us to establish a working environment in which our team likes to work, can develop further and digital solutions meaningfully support everyday life.
You run three locations in Frankfurt: What is particularly important to you when it comes to organizing and working together?
With several locations, clear structures, transparent communication and uniform processes are crucial. It is important to us that all locations work according to the same quality standards and still be able to develop individually. Digital tools play a central role in making information available across locations and coordinating processes efficiently.
Which treatments does your practice specialize in?
The AP Dental team offers the entire spectrum of modern dentistry. The focus includes aesthetic dentistry, implantology, prosthetics, periodontology and comprehensive preventive care. Our aim is to find an individually suitable and sustainable solution for each patient.
2. Digitalization & experience with Nelly
What challenges shape your day-to-day practice, particularly at several locations?
The biggest challenge is the efficient organization of administrative processes while maintaining a high quality of treatment. Clarification, digital document management and communication must be carried out in a comprehensible and time-saving manner — across locations. Analog processes in particular quickly reach their limits here.
How did you hear about Nelly?
We were specifically looking for a digital solution that is specifically tailored to the requirements of dental practices. Nelly impressed us with its clear focus on patient education, ease of use and the possibility of seamless integration into our everyday practice.
What are the benefits of Nelly, especially in dentistry?
Nelly significantly simplifies and standardizes patient education. Complex treatments can be presented in a comprehensible way, and information is consistently conveyed and documented. At the same time, Nelly strengthens patients' trust, as they feel more informed and actively involved.
Which features of Nelly do you currently use the most?
We use digital ones particularly intensively Information forms. These are made available to patients before or during the appointment and can be read and signed in peace and quiet. This saves time in the treatment room and at the same time increases the quality of education. Even the central digital documents are a great added value for us.
How did your team and patients react to Nelly?
Our team adopted Nelly very quickly, as the application is intuitive and makes everyday work noticeably easier. The feedback from our patients is also consistently positive. Many appreciate the transparency and the opportunity to receive information digitally in an understandable form.
What positive effects did you notice shortly after the start?
After just a short time, we were able to see significant time savings in administrative processes. At the same time, the quality of education has improved, inquiries have been reduced and treatment processes have become more structured overall. This has a positive effect on team and patient satisfaction.
3. Outlook
How do you see the future of dentistry in terms of digital solutions?
In our opinion, digital solutions will play an increasingly central role. They create efficiency, transparency and safety — both for practices and patients. The future of dentistry is digital, connected and patient-centered.
Would you recommend Nelly to other dental practices and why?
Yes, definitely. Nelly is a well-thought-out, practical solution that makes everyday work noticeably easier and at the same time raises patient communication to a new level. Especially for modern practices — and especially for practices with multiple locations — Nelly is a real added value.
Conclusion: AP Dental Team as a role model for digital practice organization
The AP Dental team impressively demonstrates how digital solutions can be sensibly integrated into everyday practice — even and especially at several locations. With Nelly, Alfonso Padilla and his team are able to standardize patient education, streamline administrative processes and at the same time increase patient and employee satisfaction.
Would you also like to digitize your practice? Talk for free and without obligation with the experts from Nelly.
Common questions
Who is Nelly suitable for?
Nelly is suitable for all modern dental practices — from individual practices to practice groups with several locations. The AP Dental team, for example, successfully uses Nelly at three locations in Frankfurt.
What problems does Nelly solve in everyday practice?
In particular, Nelly solves the challenge of organizing administrative processes efficiently without affecting the quality of treatment. Clarification, digital document management and communication can thus be carried out in a time-saving manner and across locations — analog processes are a thing of the past.
How quickly is Nelly established in the team?
The team from the AP Dental team, for example, accepted Nelly very quickly because the application is intuitive to use. A long training period is not necessary.
Is Nelly particularly worthwhile for practices with multiple locations?
Yes Uniform quality standards, availability of information across locations and efficient coordination of processes are crucial, especially at several locations — and this is exactly where Nelly shows its strengths.
