About the dentists on the pine slope
The dental practice at Kiefernhang 12 in Berlin-Hohengatow is a real family business. Nick Janssen took over the practice from his mother in January 2025 and continues to run it together with her and a team of around 15 people — including three dentists and two dental hygienists.
The professional focus of practice is on patient-specific, holistic dentistry: Treatments are not considered in isolation, but in the context of the entire body — from tongue diagnostics to sleep analyses to close cooperation with orthopedists, orthodontists and physiotherapists. Dentures are individually measured and manufactured; prosthetic solutions are often implemented within a single day of treatment.
The practice has its own laboratory and treats the entire spectrum of modern dentistry: aesthetics, implantology, prophylaxis and functional therapy for craniomandibular dysfunction (CMD).
Daily documentation challenges
The digital practice management of dentists on the pine slope has been generally sound so far, but there was still documentation for each individual patient treatment. In particular during short treatments or stressful phases, these administrative activities were often stopped. What was not recorded in real time had to be reworked in the evening.
“I actually always sat at least an hour after the shift to rework and check everything. That was really standard,” says Nick Janssen.
The consequences were not only overtime in front of the screen, but also financial losses. This is because services that were not documented in hectic everyday practice were not billed.
Another difficulty was patient admission. An existing tablet-based medical history tool proved to be too complex in everyday life. Many patients were unable to cope with the technology, which put an additional burden on the reception team.
Exceeded expectations: New practical experience with Nelly
Nelly's intuitive digital anamnesis was the decisive impetus for dentists on the pine slope for the transition. When Nelly then asked whether the practice wanted to try out the new AI-based documentation function in a test phase, the team was interested.
“To be honest, my expectations were rather subdued. I was wondering if it could really work that well. But this skepticism has completely turned around.” Nick Janssen
The introductory phase went surprisingly smoothly for Nick Janssen. Nelly naturally supports her customers with detailed, practical training and close support.
Digital patient recording via your own smartphone
Digital patient recording with Nelly has fundamentally simplified practice processes. New patients receive a link — via email or SMS — before their first visit and can easily fill out medical history forms, privacy policy, and consents using their own, familiar device. They can do this from home before they visit, or by using a QR code on site in the waiting room.
When you arrive at the practice, all documents are already stored digitally. Treatment can start immediately, with shorter waiting times when signing up.
For the practice team, this means:
- Less routine work at reception
- No error-prone paperwork
- Direct data flow into your own PVS
AI documentation during operation
The holistic dental practice in Berlin-Hohengatow is now also using revolutionary AI documentation. Nelly creates documentation completely in the background using voice recording, recognizes context-related content and automatically transfers everything back to the practice management system. This saves up to 40% of time.
“I no longer have to document for hours in the evening, but I really get off work when I leave the treatment room. That is a huge advantage,” confirms dentist Nick Janssen.
Shortly after installation, the new system was subjected to an involuntary hardness test. Despite a lack of staff, a seasonal wave of illness kept the practice running at full speed without losing valuable data.
Positive responses from patients
AI documentation also provides significant added value for patients. This will provide you with a structured summary as a PDF immediately after the treatment.
“Many people think that's really good because they often can't even absorb everything in the dental chair. Thanks to the summary, they will later know exactly what was discussed. ”
Especially when it comes to topics that require explanation, such as educational discussions or medication advice, the clear documentation provides clarity and strengthens trust in practice. According to Nick Janssen, the patients' feedback is consistently positive.
Digital billing: factoring with Nelly
In addition to digital patient admission and AI documentation, dentists on the pine slope also use Nelly's digital factoring — in cooperation with partner banks as their contractual partner. This means that they use Nelly's tools from the first patient contact to receipt of payment.
Invoices are delivered digitally via email or SMS, and patients pay directly online — using the payment method of their choice.
In practice, this means: less administrative work in billing, Payment of receivables within 24 hours and up to 30% lower billing costs due to the elimination of paper and postage costs. Open and paid receivables can be viewed in a digital overview at any time, and automatic reports also relieve the burden of accounting.
Conclusion — see for yourself
The introduction of Nelly has solved two structural problems for dentists on the pine slope: incomplete documentation and time-consuming patient admission. Both are now automated, integrated directly into PVS and noticeably relieve the team — from initial patient contact to completed treatment documentation.
Nick Janssen expressly recommends the Nelly AI documentation:
“Take a test phase and see for yourself. In my opinion, anyone who doesn't at least look at it is missing out on a great opportunity.”
For practices that want to reduce documentation costs, close billing gaps and specifically relieve their team, the example of dentists on a pine slope clearly shows what is possible with modern digital infrastructure.
.jpg)
