The biggest time wasters in everyday practice
In practice, most effort is not caused by medical work, but by organization and documents. 3 areas cost teams a particularly large amount of time:
1. Paper forms and missing documents
- Medical history sheets and consent forms are available on paper
- The team sorts, scans and searches for documents in the system
- Signatures are missing and patients must submit procedures
2. Complex billing and payment tracking
- Create invoices and manually assign payments
- Check open items and remind patients
- Clarify queries about amounts and payment status
3. Constant inquiries and unclear information channels
- Patients ask for documents, appointments or incoming payments
- Employees check information in various systems
- Waiting times are increasing and the team is under pressure
These time wasters block login, back office, and even the treatment process. Expenditure increases as soon as the practice serves more patients or more self-paying services.
How a practice portal solves these problems
A practice portal bundles all important processes between practice and patients in a digital environment.
It supplements the practice management system, which, although frequently displays appointments and medical documentation, does not fully organize many patient-related steps such as documents, signatures and payment status.
It is only through the portal that a clear, consistent process is created from many individual steps.
Instead of paper, telephone calls and manual additions, the processes run in a structured manner via the portal. Patients complete their tasks independently, the team maintains control and regains time.
The biggest effects:
- Paper forms become a digital process, which clearly stores complete documents
- Dispersed documents and stand-alone solutions become a central overview for all parties involved
- Manual payment processing becomes a predictable, digital payment flow
The central functions of a modern practice portal
A modern practice portal brings all important information and processes into one interface. Doctors and employees keep a clear eye on documents, payments and processes:
1. Digital signature: Get complete documents faster
The digital signature ensures that patients sign forms in a legally secure and verified manner. Practice immediately sees which documents are complete. All documents are stored in the system in encrypted form and without paper. The team no longer has to ask for or file anything and doctors can access complete documents at any time. Patients also keep track of everything via the patient portal and can view their completed forms and signatures themselves at any time.
2. Document management: Everything structured in one place
Document management summarizes all documents centrally. Practice can see at a glance which documents have been received, where something is still missing and which processes are pending. There is also a clear user administration, with which doctors control roles and access rights in the team. The system replaces folders, scans and separate storage spaces and creates a clean, uniform database.
3. Online payments: Easy billing for practice
Online payments make the entire billing process easier. Patients pay directly via modern methods such as credit cards, Apple Pay or direct debit. The practice sees incoming payments immediately in the portal. Open items remain transparent and the effort for manual control is reduced.
How much effort does it really take to introduce a practice portal?
The introduction of a practice portal follows clear steps that fit well into ongoing operations. The most important steps can be implemented during operation without postponing appointments or blocking processes.
In the 1st step The practice sets up the browser-based system. User accounts and authorizations are set quickly. The team decides which documents should run digitally and which payment methods are active. Thanks to the simple interface, every employee can immediately find their way around.
In the 2nd step The practice starts active use. Documents, signatures and payments now run directly via the portal.
After implementation, there is hardly any additional effort. From day one, the practice works digitally in a structured manner and thus relieves reception, back office and doctors.
The effect is quickly apparent because paperwork, additional demands and duplicate entries are eliminated.
How smoothly does a practice portal fit into existing systems?
A practice portal must work with existing IT, otherwise practice loses time. Modern solutions such as Nelly complement the existing practice management system without replacing it.
The integration does not require extensive IT changes, as the portal has a direct interface to the practice management system and digitally supports central processes.
The practice team keeps track of all important processes and payments. In everyday life, all areas of practice access the portal smoothly. Information is immediately available, processes run digitally and open processes remain transparent.
Schedule a free informational meeting and see for yourself how the Nelly practice portal can simplify your day-to-day practice.
